I was just reminded why Americans hate their cell phone company. I just tried to downgrade my account with Sprint and discovered that I couldn't do it online. And then, on the phone was told, in effect, that it was going to cost me $50. I have no contract anymore and have been a customer for more than 5 years. So I asked the nice woman on the phone why that was. It obviously doesn't make sense. "I honestly don't know," she said. I actually believed her. $50 isn't going to kill me, but it's not chump change either. In most parts of the US that's dinner and a movie for two.